Heavin’s Touch Massage
Frequently Asked Questions
Advanced Massage, Swedish, Deep Tissue, Hot Stone, Pre-Natal and more in Raleigh NC.
Q: What does a client usually wear during a massage session?
A: You undress to your comfort level, and will be draped with a sheet covering everything that is not exposed.
Q: Should a client tell their massage therapist about any medical conditions, medications or allergies?
A: Yes! You will fill out a client intake form when you first check-in for your appointment. You must indicate any health conditions that Rosa Sanchez should be aware of on the form. The therapist will review the form prior to starting the massage and may ask you some questions about any medical conditions (recent injuries, surgery, sore areas, allergies, etc.) prior to starting the massage. However, please feel free to bring up any medical conditions or concerns with Rosa Sanchez before or during your massage. We rely on you to inform Rosa Sanchez of Heavin’s Touch of any health conditions that she should be aware of that may affect your massage treatment.
Q: Should a client tell Rosa Sanchez the type of pressure (strong, medium or soft) they are comfortable with for their massage?
A: Yes, you should. You can indicate the level of pressure you want during the massage on the client intake form you complete when you first check-in for your appointment. However, if at any time during the massage you are not comfortable with the level of pressure Rosa Sanchez is using (either too soft or too strong), please let her know immediately, so she can adjust the level of pressure being used for your massage.
Q: What should I do after my massage?
A: It is important to please drink plenty of water, as you may feel dehydrated afterwards and it’s recommended that your water intake increase a day prior to your session. Massage releases toxins in the body, and you want to flush them out.
Q: What are your hours?
Monday-Thursday 10am-6pm
Appointments Are Recommended
Walk-lns Are Welcome
Prices and Services Are Subject to Change
Q: How can a client make an appointment?
A: You can make an online appointment at any time through our website. However, please give us a call if you prefer to speak with us directly. When making an appointment, we request an e-mail address and mobile number so we can send you a confirmation & reminder of your appointment.
Q: What if a scheduled client is late?
A:Sometimes things happen, and we know that you may have been stuck in traffic, or life threw an obstacle in your way. Our goal is to provide the most flexible, reasonable and fair business practices. If you arrive late you will receive a full session if there is no appointment scheduled immediately after your scheduled time. However, if another session is scheduled to start immediately after your massage, we will unfortunately have to cut short your massage. We will always attempt to give you full allotted time.
Q: What is Heavin’s Touch cancellation policy?
A:You will have 24 hours to cancel or reschedule appointment with no cancellation fee. If no show or last minute cancellation fee is $50.
Q: Should a client tip?
A: Our therapists appreciate a gratuity for a job well done. Generally, tips are 15-20% or more of the charge for the massage service. Tips can be paid in cash after the massage or added to the charge if you are paying by credit card.
Q: Do we sell Gift Certificates?
A: Yes, please contact us directly if you would like to purchase a gift certificate. We offer gift certificates in your value of choice. Gift certificates have NO expiration date.